FAQ

1. DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

No, having an account is not mandatory for placing an order. However, we highly recommend creating an account to enhance your shopping experience. By creating an account, you can benefit from:
    • Efficient and streamlined checkout process for future orders
    • Access to order status and history for easy reference
    • Regular updates on new product releases and exclusive promotions
    • Special discounts and offers exclusively for registered customers

    2. WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept all major credit and debit cards, including VISA, Mastercard, Discover, and AMEX. For added convenience, we also offer secure payment options such as Amazon Pay, Apple Pay and PayPal.

      3. HOW SECURE IS MY ONLINE ORDER?

      We prioritize the security of your online transactions. When you make a purchase using your credit card, rest assured that your information is protected. We utilize SSL secure web pages to encrypt your payment details, which are then transmitted directly to our trusted credit card provider's network for authorization and approval. Your credit card information is not stored on our servers, ensuring a secure shopping environment.

        4. ARE THERE ANY EXCHANGE RATES?

        All our transactions are processed in USD (United States Dollar). If your credit card is based on a different currency, the order total will be calculated based on the daily exchange rate determined by your card issuer on the day of transaction processing. Please note that exchange rates may vary.

          5. HOW DO I SET MY SHIPPING ADDRESS?

          To ensure accurate processing and delivery of your order, please enter your shipping address in English. As our website and services primarily operate in English, providing your address information in English is essential.

            6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

            Once an order has been processed or shipped, it is not possible to change the shipping address. We kindly request that you carefully review your shipping address during the checkout process. If needed, please update your shipping address to your residential address or the desired destination for the ordered product.

              7. HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PACKAGE?

              The shipping time depends on the chosen shipping option. After your order has been shipped, we will provide you with a tracking number via email. You can utilize this tracking number to monitor the progress of your package by visiting the carrier's website or using our dedicated tracking portal. Please note that while we strive to deliver your order promptly, shipping times may vary due to factors beyond our control, such as customs procedures in your country.